Greenbrook Mental Wellness Centers

“I was unhappy with my care coordinators (Mitch and Tiffany), because they weren’t getting what I needed done and weren’t updating me along the way, so I asked to get someone different before I jumped ship from Greenbrook all-together. I was transferred to Billi and he has been an angel sent from heaven. He’s fought and advocated for me against my insurance and spent hours on hold with them. He’s kept me in the loop every step of the way. He finally was able to get my insurance to cover the service! Thank you Billi from the bottom of my heart!!”

“Greenbrook and their staff changed my life! I felt hopeless in my depression before I discovered this facility. The TMS therapy has done wonders for my mental health. Dr. Crawford is very kind and knowledgeable. Unique and Linda are very friendly and compassionate! I look forward to going to my therapy sessions! 10/10 recommend.”

“This has been the most stressful and disorganized attempt I have ever experienced trying to access mental health treatment. The coordinators appear to have little to no understanding of their individual clinic locations. Despite repeatedly requesting to be scheduled at the Fairfax location due to distance and scheduling constraints, all of my paperwork and insurance authorization were completed for Fredericksburg, fully knowing I could not make appointments there. That location is over an hour away, and I was later told I could not be transferred. My assigned coordinator, Taylor, documented that they attempted to call me and left a voicemail. This is simply untrue. I have no missed calls and no voicemails. When another coordinator became involved, I again asked a very straightforward question: whether the Fairfax location offers 5:00 PM TMS appointments, since nearly everything else I had been told up to that point had been incorrect. I was told special permission was required for appointments after 5:00 PM. I later received a text with a link for another consult with a Fairfax doctor. To clarify the confusion, I called the Fairfax clinic directly and was treated as though I didn’t know what I was talking about. The clinic staff stated clearly that 5:00 PM appointments are not blocked and do not require special approval. While I was on the phone, the coordinator called me back—only to again tell me that I could not have a 5:00 PM appointment in Fairfax. For three weeks now, I have been given conflicting information, incorrect scheduling, inaccurate notes, and constant runaround. As someone with anxiety and depression, this process has been handled with zero sensitivity or professionalism. If an organization cannot manage basic scheduling, communication, or paperwork accurately, it raises serious concerns about trusting them with TMS therapy. This experience has felt less like patient care and more like a money grab, with continued pressure to attend the Fredericksburg location despite clear barriers. A patient should not have to advocate this aggressively just to be treated fairly or honestly. I would not recommend this practice based on my experience.”

“Wow is all i can say about these ladies that work at this Greenbrook office in Fredericksburg. Unique and Linda are so compassionate, loving and caring. They always have smiles on their faces and ready to help. I personally have never felt so comfortable with medical staff as I do with them. Thank you so much for hiring these amazing women.”